Hype to Reality: AI-Powered Customer Experiences

AI is everywhere—but is it actually delivering better customer experiences?

The buzz around AI is real, but separating hype from impact is critical. In this webinar, we’ll show you how to harness AI meaningfully—beyond the buzzwords—to drive smarter, faster, and more human customer interactions.

Join Five9 and Certified Global Partner Synoptek for a practical, no-fluff session on what it really takes to design and deploy AI solutions that work at scale and drive measurable outcomes.

What you’ll learn:

• The real use cases where AI improves CX—and where it falls flat
• How to align AI with your contact center goals, not just your tech stack
• Success stories: AI-powered self-service, agent assist, and proactive engagement
• Pitfalls to avoid when scaling AI across the customer journey

Whether you're just getting started or looking to deepen your AI strategy, this session will equip you with the insights to move from hype to results.

Perfect for: CX leaders, IT decision-makers, and AI-curious partners