Five9 Named a Leader for the 8th Time in the 2025 Gartner® Magic Quadrant™
Choosing the right contact center partner impacts more than technology, it affects every customer interaction. The 2025 Gartner® Magic Quadrant™ for CCaaS offers unbiased analysis to help you make confident decisions. See how vendors are evaluated and why Five9 was once again named a Leader for Ability to Execute and Completeness of Vision.
Use this report to inform your CX strategy with:
- The Strengths and Cautions of evaluated vendors including Five9
- Data-backed vetting decisions with trusted market analysis
- Why we believe Five9 will help you achieve your strategic goals
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September, 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
